Telcos Told To Set Up Complaint Centre In 45 Days | TechTree.com

Telcos Told To Set Up Complaint Centre In 45 Days

TRAI issues diktat, subscribers rejoice.

 

It doesn't seem to be a very good time for telecom service providers these days. After the recent ban on 3G roaming, the Telecom Regulatory Authority of India (TRAI) has issued a diktat to all operators for setting up complaint redressal centres within the next 45 days. With the new set of regulations in place, consumers can hopefully register their complaints with fewer hassles. According to the new rules, telcos will have to set up a complaint centre with a toll-free consumer care number. It will also become mandatory to create a web-based complaint monitoring system to help customers track their complaint status with ease. Users will be issued a unique docket number for each registered complaint, which will remain active for at least three months. At the time of complaint registration, they will also be intimated on how long it will take for their complaints to be resolved. Furthermore, each service provider will have to publish a citizen's charter with information on the name and address of the operator, services offered, and terms and conditions.

TRAI will set up two-member advisory committee for each service area to make sure that its directives are being followed. Let's hope these steps will bring relief to much-aggrieved mobile subscribers.


TAGS: Telecom, Government, Jayesh

 
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