Apple Struggles With iTunes Malfunction | TechTree.com

Apple Struggles With iTunes Malfunction

Says it has no clue what’s happening with users losing their downloaded music.

 

For once, Apple has accepted a goof-up. They acknowledged late last weekend what some iTunes users have been crying hoarse for a while now – that the software had actually deleted some music files.

However, true to form the company claimed that their engineers could not replicate the problem (reproduce the bug is how they put it in the statement) and hence could not really get a fix on what was causing the problem.

The issue, which has dogged iTunes users since the launch of Apple Music last year, resurfaced yet again when one of the users published a blog post suggesting that Apple Music had stolen his music (Full article). He quoted an Apple representative to make the statement that the files were deleted without his permission upon signing up for Apple Music.

This is when the company woke up and went into damage-control mode. Their full statement clarifies on the issue.

Here is what it says: “In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause.

It further goes on to state that since the company has “not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week, which incudes additional safeguards. If a user experiences this issue, they should contact AppleCare."

In short, it appears that the Apple engineers are still clueless about what is causing the problem. Website iMore notes that the problem could be originating with the cloud music library feature (read it here) though at this juncture, nobody seems to be sure of the causes.

Till such time as a new version of iTunes comes by, it may be a good idea to figure out ways to save your music some place else.


TAGS: Apple, iTunes

 
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